Frequently asked questions
Where are the products made?
We source our gear from specialized manufacturers to guarantee safe, durable materials (leather, stainless steel, quality silicone) at fair prices. Every piece is inspected before shipping.
What are the order processing times?
On average, processing an order takes 1 to 2 business days.
I received part of my order, what should I do?
No worries! Some orders ship in multiple packages because of our multiple warehouses.
What if I haven't received my order?
First, check your package tracking. Then contact our customer service through our Contact page, we'll be happy to help.
When is my card charged?
Your card is charged as soon as you place your order.
What are the customer service hours?
We are available Monday through Saturday from 8am to 7pm, with a response time of 24 to 48 hours (excluding weekends and holidays).
Your question isn't answered here?
Contact our customer service through the Contact page for any question not covered in this FAQ. Your satisfaction is our priority.
